General FAQs

Frequently asked questions about our refrigerators

• Where can I see iio products in person?
• How much clearance is required for iio refrigerators?
• My refrigerator never shuts off, it runs too much.
• How can I match the colors in my kitchen with my iio fridge?
• Where can I get parts and/or service?
• My refrigerator makes noise - is this normal?
• How do I get in contact with iio?
• Do iio fridges come with wheels?
• Can I leave my iio fridge in my garage?
• Where are iio products made?
• Where is iio Kitchen based?
• My refrigerator is too cold so my fruits and vegetables are freezing in my refrigerator.
• I have frost accumulation on my fridge/freezer walls or floor.
• There is water and/or ice under the vegetable and fruit pans in my refrigerator.
• How do I clean the inside of my refrigerator?
• My question is not found in these FAQs. Where do I look next?
• There is an odor in my refrigerator. What can I do?
• I have water on my floor.
• What does the error code on my refrigerator mean?
• How do I level my refrigerator?
• Does my refrigerator use climate-friendly R600a refrigerant?
• My refrigerator is running, but it is not cool or cool enough.
• My refrigerator is not working or running.
• There is a thin layer of frost on the freezer drawers; they look foggy - is this normal?
• The light seems too dim and doesn’t reach the bottom shelf - does it need to be replaced?